Terracentric Pre-Trip Planning
What if I’ve never gone kayaking or snorkeling before?
Our programs do not require that you have any experience. We just ask that you bring along some enthusiasm and a willingness to learn! We provide the complete experience: our guides provide all the necessary instruction, ensure your physical and emotional safety, and share their knowledge of the outdoor environment around you.
What’s the food like?
Fresh, local, organic when possible, seasonal and of course, delicious! We pride ourselves on our delectable lunches and snacks, that come from a fusion of some of our favourite ethnic influences with West Coast innovations. We are able and skilled at accommodating special diets and food allergies - just be sure to let us know!
What should I bring?
Depending on which adventure your taking part it in, choose from the activities below for a printable list (PDF) of items that we recommend that you have with you. For those registered for a multiday program, you will be sent a complete information package when we receive your reservation.
- Zodiac Information Sheet
- Kayaking Information Sheet
- Hiking Information Sheet
Are there any medical conditions that might prevent me from going on a tour?
YES. Zodiac tours are not appropriate for those in their last months of pregnancy, or those with severe back problems. Please contact us if you are concerned about any medical issues!
How do I make a reservation?
You may reach us by phone or email. Unless specified dates are given, our tours and programs are available daily. Please contact us in advance to book your own dates or join an already scheduled tour.
Where do I park in Lund?
There is a large pay parking lot just outside of our office, which will cost $6/day. There is also limited parking along the highway, which is free.
Pricing & Deposits:
Prices are per person in Canadian dollars. 12% HST (Harmonized Sales Tax) is additional.
Children (4-10 years): 50% Off
Children (under 4 years): FREE
A 50% deposit is due upon making a reservation, with the remainder payable on the day of your tour, prior to departure. Payments by phone can be made by VISA or MasterCard; in person we accept cash, VISA, Mastercard, Travelers Cheques (with ID) or debit card.
What is your cancellation policy?
Cancellation notice received 21 plus days in advance - Full Refund
Cancellation notice received 8 - 21 days in advance - Partial Refund (your deposit less $25 administration fee per person)
Cancellation notice received 7 days or less in advance - No refund.
In the event that a program/tour is canceled by Terracentric, you will receive a full refund of your deposit. Be advised that rain is not considered a reason for cancellation!
What happens if the weather is bad?
If it's just a little rainy, we wear rain gear and head out on our adventure. Part of the rainforest is rain, after all! If it is pouring rain, then we try to reschedule your tour, and failing that, we offer raincheques that can be used at any time in the future, for any Terracentric Tour or Program. If you are from far away, we can offer a full refund.
If it is windy and you have booked a tour on the water, we reserve the right to reschedule or cancel a tour if it is unsafe. In this case, we will try to reschedule your tour, and if we cannot reschedule your tour, we will offer a raincheque, as above, or a full refund for those from out of town.
If we have to cut short a tour due to weather conditions, we offer our clients a refund based on the amount of time spent on the tour.
Is there any paperwork?
Yes. All participants in our day adventure tours will be required to complete a liability waiver and medical questionnaire. Participants under 19 years of age require the signature of a parent/guardian. Forms are to be filled out in at our office or if you are part of multiday program you will receive all your paperwork ahead of time.
- Waiver Form - Required for all Day & Multi-Day Tours
- Medical Form - Required for all Multi-day Tours & Children's Programs
- Kayaking Multi-day Package
- Paddle Canada Package